Account & Data Deletion

Option 1: Delete your account from the app or website

You can start the account deletion process directly from the Orbitelo app or website.

Steps:

1. Go to your Profile section
2. Verify that you don't have any active data plans
3. ⚠️ Deleting your account will permanently remove all account information and active plans
4. Tap "Delete account"
5. Review the information about data deletion
6. Confirm the deletion request

For security reasons, we may ask you to verify your identity before completing the process.

Option 2: Request deletion by email

If you're unable to access the app or website, you can request account deletion by email.

Steps:

1. Send an email to support@orbitelo.com
2. Use the subject line: "Account Deletion Request"
3. Send the email from the address associated with your Orbitelo account

Our support team may contact you to verify your request.

What happens when you delete your account

Data that will be deleted

• Account profile information (email address, user ID)
• Authentication records
• App usage and analytics data linked to your account
• Customer support conversations

Data that may be retained

Some data may be retained only when legally required, such as:

• Transaction and billing records (for tax, accounting, or fraud-prevention purposes)

This retained data:

• Is stored securely
• Is not used for marketing
• Is kept only for the minimum period required by law

Important notes

• Account deletion is permanent and cannot be undone
• All active plans and remaining data balance will be lost
• Make sure your plans are fully used or expired before proceeding

Deletion timeframe

Account data is deleted or anonymized within 30 days of verification.

Need help?

If you have questions about account deletion or data privacy, contact us at:

📧 support@orbitelo.com