Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, such as:

• Email address
• Name (if provided)
• Contact information
• Account details

b. Usage Information

Information collected automatically, including:

• Device type and operating system
• App usage and interaction data
• IP address and approximate location
• Diagnostic and performance data

c. Transaction Information

If you make a purchase, we may collect:

• Purchase history
• Plan details
• Payment status

(Payment details are processed securely by third-party providers and are not stored by Orbitelo.)

2. How We Use Your Information

We use collected information to:

• Provide and operate the Service
• Process purchases and manage eSIM plans
• Improve app performance and user experience
• Communicate important updates or support messages
• Ensure security and prevent fraud
• Comply with legal obligations

3. eSIM & Connectivity Data

Orbitelo does not operate mobile networks.

Connectivity services are provided by third-party eSIM and telecommunications partners. Limited technical information may be shared with these partners solely to:

• Activate and manage eSIMs
• Provide customer support
• Ensure service functionality

4. Data Sharing & Third Parties

We may share information with:

• eSIM and connectivity partners
• Payment processors
• Analytics and infrastructure providers
• Legal or regulatory authorities when required

We do not sell your personal data.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent where applicable

Requests can be made by contacting us at the email below.

8. International Data Transfers

Orbitelo operates globally. Your information may be processed or stored in countries outside your place of residence. We take steps to ensure appropriate safeguards are in place.

9. Children's Privacy

Orbitelo is not intended for users under the age of 18.

We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the "Last updated" date will be revised. Continued use of the Service means acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: support@orbitelo.com